Professional summary

Experienced in Technology and Telecom Engineering projects with proven success in engaging and managing technical customer-facing teams, capable of quickly gaining competence in new technologies, using them to design, implement and optimize systems and add value by leveraging the multicultural experience gained from international project completions.

Designed and deployed Cloud-based Automated Customer Intelligence with 70 billion records/day for API-based Network self-diagnostics nationwide, saving $4 million/yr.

40% reduction in time for issue identification by creating a One-stop correlation for Core Network Performance Monitoring from Transport Layer to Over the Top Service Performance.

Implemented Cloud-based Enterprise Customers End-to-End data correlation for health and troubleshooting of devices, networks and platforms nationwide, reducing outage handle time by 20%.

Global Program Manager – Ai-Edge Cloud - AWS Wavelength :

• For ultra-low latency Ai/Compute applications, developed repeatable use cases for Ai-Edge cloud products like AWS Wavelength, which embeds AWS GPU/CPU/Storage in 5G Telco Networks

• Scaled Ai-Edge zone launch adoption activities from 3 zones to 20 zones across global Telco partners.

• Enabled sales teams in AMER/EMEA/APAC regions with programmatic approaches to gain revenue forAi-Edge cloud and reduced 35% of long sales cycle for Ai/Compute specialist engagements.

• Designed scalable global Ai/Compute use cases and POC Testing pipeline tracking and reporting mechanisms across Telco partners and over 550 enterprise customers in POC projects.

• Multiple Ai/Compute product enhancements delivered with engineering/product/marketing teams

PROGRAM MANAGER - Cloud Capacity & Analytics – PMTS

• Enabled leadership with insightful data analytics to secure $80 million extra funding for the team.

• Designed self-service cloud consumption analytics platforms/API’s for transparency across teams

  for 86 global compute regions serving 733,000 hyperthreaded vCPU cores to tenants.

• Deployed Machine Learning algorithms to densely pack platform vCPU capacity, 35% more VMs.

• Migrated priority nationwide applications for Verizon, leading through full project lifecycle to

  virtualize on Verizon Cloud Platform which uses OpenStack to provide compute/network/storage.

• Managed PaaS / IaaS platform capacity across 221 cloud regions worldwide for Verizon.

• Collaborated with Product and Platform teams to automate manual onboarding processes.

• Re-designed cloud consumption analytics which reclaimed un-used resources from 300+ projects.

• Advocated for cloud adoption with company-wide cloud awareness meetings and webinars to

  engage current and future user community on private cloud product offerings.

VERIZON WIRELESS– Senior Manager - Network Technology, NJ :

• Successfully managed and motivated highly technical 24x7 customer-facing team of 20 engineers. Tier-3 support across all Verizon Wireless products to act as customer advocate across the organization and be the customer’s voice for Product post-launch enhancements.

• Delivered savings of $4 million per year by deploying Cloud-based Automated-Customer-Intelligence for network self-diagnostics. Replaced 26 tools with API’s and improved ability to proactively identify network events and reduce handle-time by correlating 70 billion records /day.

• Saved an average of $6 million per year charges to Verizon by deploying auto-identification dashboard and shutting down rouge roaming devices for Enterprise customers.

• Designed and implemented new ATN automation process to auto-identify coverage related issues coming into department and resolve with automated customer communication which reduced 10% of ticket workload for team.

• Designed and launched automated Ask-The-Network tool for Customer Care Techs to get quick analysis of network behavior on customer location while they are on a complaint call. Tool gives answers back to Tech in real time to assist in increased first call resolution of issues.

• Decreased overall outage handle time MTTR by 20% for enterprise issues handled in department by initiating, designing and deploying new Cloud-based tool CENX. Provided End-to-End API-based data correlation for health and troubleshooting of devices, networks and platforms nationwide.

VERIZON WIRELESS– Supervisor - Network Technology, NJ : 

• Partnered with Product Management for pre-launch testing and acted as the customer’s voice for Product post-launch enhancements

• Developed the vision and goals for a team of 11 engineers to continuously develop their technical skills for troubleshooting a wide variety of issues across all Verizon wireless products.

• Improved engineer productivity by 50% from 10 average tickets per day to 15 per day by introducing new team management structure aligned with issue management.

VERIZON WIRELESS– Project Manager - HQ Network Implementation, NJ :      

• $70 million savings per year after completion and launch of external LTE network partnerships across all Verizon regions nationwide.

• Lead core team across full lifecycle of Design Reviews up to C-level, Implementation, Testing, Network-Ready and commercial launch, including launch Command-Center for troubleshooting.

• Built relations with Region/HQ/IT/Product/Maintenance/Marketing/Finance teams to develop close communication and support between the project groups.

• Developed and implemented LTE Testing Lifecycle. A comprehensive lifecycle for Network testing, easily reusable test plan provided standardized performance of all external partners.

VERIZON WIRELESS– Associate Engineer - Data services operations, NJ :         

• Performance monitoring and Tier 3 troubleshooting of MPLS Transport Networks/LTE Elements.

• Improved Brix Testing System's success rate for MPLS transport network from 55% to 90% to make it a more reliable Active-Testing platform to test performance Nationwide on Access sites up till Distribution, Edge and Core sites.

• Documentation, Design, Requirement gathering, Implementation and Testing for customized Data Transport Performance and Capacity Dashboard which provided near real time correlation of performance measurements. 40% reduction in time for issue identification.

• Awarded 'Recognizing You' award for support of first Verizon iPhone Launch. Initiated and deployed the iPhone Control Room for all iPhone Launch monitoring of Nationwide Provisioning, Transport Network and 3G/4G Core element performance.

ERICSSON – GSM Radio Network Design Engineer - Middle East:  

• Owned all aspects of project delivery, designed and implemented EDGE (internet on mobile devices) nationwide for cellular network provider Warid, introducing the technology for the first time within Ericsson Pakistan, generating services for 10million subscribers.

• Dubai Pre-sales radio network design for 2 RFP’s of nationwide carriers. RFP for network expansion in Dubai helped break into the market segment for future business for Ericsson Dubai.

• Analyzed and improved daily network statistics for over 250 cell sites to control network parameters with frequency, tilt, orientation, height, HSN, MAIO and neighbor plans for performance/KPI improvement of the existing network.

Duke University - Fuqua School of Business and Pratt Engineering School

Masters, Engineering Management (GPA 3.47)

• Decision Models

• Systems Thinking

• Operations

• Project Management

• Strategy and Business Dynamics

GIK Institute of Engineering & Technology            

Bachelors, Electronics Engineering (GPA 3.18) 

Gold Medal award winner for the Undergraduate class of 2005 for Best All Rounder of the class based on academic and extra-curricular achievements during the four year Bachelor degree.

President–IEEE (Student chapter, GIKI) – Lead a team of 30 students to successfully organize high tech workshops and the industry technology event INMIC’03-International Multi Topic Conference.

Young Leaders Conference 2005 - Managed a 5 member team to coordinate and facilitate various seminars and team building activities at the Conference, an inspirational youth conference which resulted in over 150 community building projects.

EMAIL :  amirjbutt@gmail.com